THE ROMANIAN AVIATION COMPANY “ROMAVIA” R.A.
COMPENSATION AND SERVICE SYSTEM

that will be provided to our passenger in case of
Denied Boarding, Flight Cancellations and Long Delays
for flights departing to/from EU countries issued pursuant to provisions of EC 261/2004 Regulation of the European Parliament and European Union Council

Dear passenger,
For the unlikely situations which prevent you to arrive at the requested destination on time, due to Denied Boarding, Flight Cancellations and Long Delays in a flight operated by ROMAVIA and departing from EU countries and on which you have a confirmed reservation and a confirmed ticket, you can benefit from the Compensation and Service System of ROMAVIA, on the condition that you apply to the counter within the check-n period.

Definitions:
Denied Boarding: means the refusal to carry a passenger on a flight although he/she has confirmed reservation and presented himself/herself for boarding in time, except where there are reasonable grounds to deny his/her boarding, such as reasons of health, safety, or security or inadequate travel documents.
Flight Cancellation: means the non-operation of a flight on which a seat was reserved
Delays: means a flight delayed beyond the scheduled time of departure by at least two hours.
The passengers who have tickets with special discount and free tickets cannot benefit from this service.
The passengers with reduced mobility (with an appropriate certificate) and unaccompanied children will be provided with the required special services by our personnel.

Thank you for your understanding.
ROMAVIA R.A.

CONTENTS

I. COMPENSATION AND SERVICE CONDITIONS TO BE PROVIDED TO PASSENGERS WHO HAVE BEEN DENIED BOARDING ON FLIGHTS DUE TO OVERBOOKING ALTHOUGH THEY HAVE A CONFIRMED TICKET AND CONFIRMED RESERVATION ON ROMAVIA FLIGHTS DEPARTING TO/FROM EU COUNTRIES:
The passengers are firstly asked if there are volunteers to surrender their reservation. ROMAVIA agents at the departure airport will furnish information to the passengers who accept to be a volunteer.
The passengers who encounter Denied Boarding will receive:
1) Compensation in the amounts stated in the table below:

 2) Assistance. The passenger shall be offered the choice between:
a) Reimbursement within 7 (seven) days for the part of the flight which is not yet completed or for the whole flight if the completion of the flight is no longer serving any purpose in relation to the passenger original travel plan even if there are parts of the flight completed and in this case it is ensured the return of the passenger to the departure point within the shortest possible time upon the request of the passenger;
b) Re-routing, meaning that instead of the flight with Denied Boarding, the passenger is offered a seat, on the condition that there is available seat, on a flight to the final destination point within the possible shortest time or on some other date at the passenger’s convenience.

3) Services, provided free of charge:
Meals and refreshments appropriate for the waiting time;
Accommodation for one or more nights in a hotel (including transfers), if necessary;
2 telephone calls, fax/telex/e-mail possibilities are provided.
II. COMPENSATION AND SERVICE CONDITIONS TO BE PROVIDED TO PASSENGERS IN CASE OF CANCELLATION OF ROMAVIA FLIGHTS DEPARTING TO/FROM EU COUNTRIES:

 
1) Assistance. The passenger shall be offered the choice between:
a) Reimbursement of the full cost of the ticket at the price at which it was bought is made within 7 days for the part of the flight which is not made or for the whole flight if the completion of the flight is no longer serving any purpose in relation to the passenger original travel plan even if there are parts of the flight completed and in this case it is ensured the return of the passenger to the departure point within the shortest possible time upon the request of the passenger;
b) Re-routing, meaning that instead of the cancelled flight, the passenger is offered a seat, on the condition that there is available seat, on a flight to the final destination point within the possible shortest time or on some other date at the passenger’s convenience.

2) Services, provided free of charge:
Meals and refreshments appropriate for the waiting time;
2 telephone calls, fax/telex/e-mail possibilities are provided;
Accommodation for one or more nights in a hotel (including transfers), in the event of re-routing when the reasonably time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight.

3) Compensation: As stated in the above table (under the Denied Boarding). However, no compensation is provided in the following situations:
a) The passengers are informed of the cancellation at least two weeks before the scheduled time of departure;
b) The passengers are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival;
c) The passengers are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival;
d) The cancellation is caused by extraordinary and unavoidable circumstances.

III. ASSISTANCE AND SERVICES TO BE PROVIDED TO PASSENGERS IN CASE OF LONG DELAYS IN ROMAVIA FLIGHTS DEPARTING TO/FROM THE EU COUNTRIES:
In case of Long Delays (as defined in the table above), passengers will receive during the waiting period:

1) Services, provided free of charge
Meals and refreshments appropriate for the waiting time;
2 telephone calls, fax/telex/e-mail possibilities are provided;
Accommodation for one or more nights in a hotel (including transfers), in the event of re-routing when the reasonably time of departure of the new flight is at least the day after the time of departure previously announced.

2) Assistance
In case of delays exceeding at least 5 hours, reimbursement of the full cost of the ticket at the price at which it was bought is made within 7 days for the part of the flight which is not made or for the whole flight if the completion of the flight is no longer serving any purpose in relation to the passenger original travel plan even if there are parts of the flight completed and in this case it is ensured the return of the passenger to the departure point within shortest possible time upon the request of the passenger.